Android FAQ
Can I use this credit to download apps from the Android Market?
The credits cannot be used on the Android Market. You can only use the credits towards the apps you see when you log in.
I cannot open the website?
Please try clearing your browser history, cache and cookies. If you are not able to browse at all, there might be an issue with your network
please make sure you have a proper data plan, or try connecting using Wi-Fi instead .
How to clear your device browser’s cache, history and cookies
- Open the ‘Browser’ app on your device
- Click on the Menu button then click on ‘Settings’
- Select ‘Clear cache’, ‘Clear history’, and ‘Clear all cookie data’
Where can I find my downloaded Apps on my device?
Once the apps are downloaded, they usually appear in the application folder on your device. You can check the download progress
by either clicking on the menu button in your device browser and selecting ‘Download manager’ or by dragging the top status bar
down (bar with time and battery icon) and checking the progress under ‘Notifications’.
How do I check my download status after I click on the ‘Download’ button?
You can check the download progress by either clicking on the menu button in your device browser and selecting ‘Download manager’
or by dragging the top status bar down (bar with time and battery icon) and checking the progress under ‘Notifications’.
Why can’t I activate or download an app?
Troubleshooting Steps:
- The download/activation could be failing due to a weak network connection, please try using a Wi-Fi connection instead.
- Make sure you have the correct data plan from your service provider.
- Power-cycle your device: Perform a battery pull and try downloading/activating the app again. If the issue is still not resolved,
please provide us with your Serial/Download code and also cite the exact error message that you see. Once we have this information we
will further investigate the issue.
Can I download an app on more than one mobile device?
Apps can be downloaded on multiple devices, as long as you have enough credit on your card.
Why do I need to create a new user account?
There are many benefits of creating a user account:
Better Support
If you ever require support, your account information is on file and will help in providing quicker and more accurate support to you.
No more remembering long pin numbers
Since you will be able to log in with your user account, you will no longer need to enter in that long PIN#.
No need to worry about losing your card
Your PIN# is stored in your user account, so it doesn't matter if you ever lose your card.
Why do I get an ‘Install blocked’ message when installing an App?
By default, Android does not allow apps to be installed if they are not from the Android™ Market, however this setting can easily be changed.
If you have not done this before, please follow the steps below to change your settings. Once you have completed this you can proceed with
your download. You will only need to do this one time.
- Press the Menu button on your phone and click on Settings.
- Select ‘Application’ from the list.
- Make sure ‘Unknown sources’ is ticked. This will allow installation of apps from Mobiroo
- A warning message wills pop-up, click ‘ok’.
What happens if I get a new device? Can I transfer my apps to the new device and use them?
Please contact us at support@mobiroo.com and we will help you get your apps transferred over to the new device. Also,
please provide us the IMEI of your previous device. This information is not required but will help us with your request’.